Privacy Policy
Last Updated: January 29, 2026
At Urban Pet Shop, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you visit our website or use our mobile application.
1. Information We Collect
We may collect personal information that you voluntarily provide to us when you:
- Register for an account (Name, Phone Number, Email).
- Book services (Pet details, Dates, Payment information).
- Contact our customer support.
2. How We Use Your Information
We use the information we collect to:
- Provide and manage our pet care services (Grooming, Boarding, Clinic).
- Process payments and bookings secureley.
- Send you updates, appointment reminders, and promotional offers.
- Improve our app and website functionality.
3. Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, please be aware that no method of transmission over the internet is 100% secure.
4. Third-Party Services
We may share data with trusted third-party service providers (e.g., Payment Gateways like Razorpay) solely for the purpose of fulfilling our services to you. We do not sell your personal data to advertisers.
5. Your Rights
You have the right to access, correct, or delete your personal information. If you wish to exercise these rights, please contact us at support@urbanpetshop.com.
6. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date.